ISaDT

Clever Haparari

Apr 10, 20235 min read

My Experience with an Online Banking System - A customer and staff perspective

Figure 1.0: Disgruntled Bank customers The image in Figure 1.0 sums up how a systems implementation project that was meant to enhance...

Clever Haparari

Apr 2, 20235 min read

My critique to a research paper I read on the role of AI in leveraging Customer Experience in Bank

Paper Title: The Role of Artificial Intelligence in Banking for Leveraging Customer Experience Authors: (Bhattacharya & Sinha, 2022) Year...

Clever Haparari

Mar 22, 20235 min read

AI driving Operational Excellence and Customer Experience for Banks in Developing Countries

Despite being largely in pilot mode up to recent times, with fewer projects migrating into production, the advancement of Artificial...